Docs / Platform Features / Analytics
Analytics
Insights, metrics, and reporting.
Analytics helps you track response speed, conversation volume, and automation performance across providers. Use the dashboard to spot trends and understand which rules are working, and where follow‑ups or integrations need attention.
What analytics covers
- Response speed across DMs and follow‑ups.
- Conversation volume by day and provider.
- Automation performance and success rate.
- Error and retry trends tied to integrations.
Key metrics
- Response time: median time to reply.
- Conversation volume: daily and weekly message counts.
- Automation success rate: rules that sent as expected.
- Error rate: failed sends or blocked messages.
- Rule impact: which rules drove the most replies.
Where to find insights
The dashboard and automation views show summary cards and status rails. Use them to validate that the right rules are active and sending the right content. Integrations show health badges and last‑sync timestamps to explain dips in performance.
How to read trends
- Compare a seven‑day window before and after enabling auto‑send.
- Correlate error spikes with provider reconnects or token rotation.
- Watch for rising response time when volume spikes.
Best practices
- Start in Draft mode for new rules, then compare results.
- Use follow‑up rules sparingly to avoid fatigue.
- Track error rate weekly to catch revoked credentials early.